Our Clients

Optimizing Systems for Happier Riders and Improved Business Performance

MTA

  • The Challenge

    The New York Metropolitan Transit Authority provides an array of paratransit services for customers with disabilities who need shared ride transportation for some or all of their trips (and who often bring personal care attendants with them). Their previous scheduling system was unable to handle increasing customer demands due to outdated technology. The average wait time on the phone to schedule a trip was creating unacceptable delays, backlogs, and customer dissatisfaction.

  • The Solution

    The process and system optimizations implemented by Netsoft USA have dramatically improved the system’s productivity, providing a 300% performance boost to their riders.

  • The Bottom Line

    Faster service for elderly and the disabled. Higher efficiency within the paratransit services group. Higher customer satisfaction and better business performance by one of the world’s largest transit organizations.



Case Studies